On this episode of The Tyler Tech Podcast, we’re bringing you Digital Technologies within Regulatory Agencies: Usage and Perceptions from Regulation Matters: a CLEAR conversation, a podcast from the Council on Licensure, Enforcement and Regulation (CLEAR).
CLEAR, in collaboration with Tyler, conducted a survey this past February, which targeted over 7,000 CLEAR stakeholders, representing more than 400 regulatory agencies, colleges, and bodies. The primary aim was to understand the use and perception of digital technologies within regulatory agencies.
Key insights from the survey reveal the following:
• Online Services: A significant number of agencies have adopted online user portals, with mobile access being a common feature. However, only a few have developed mobile-specific apps, highlighting a gap in mobile service provision.
• Payment Systems: The importance of centralized payment systems is emphasized, with a noticeable shift towards electronic payments over traditional methods like checks. This change aligns with broader societal trends towards digital financial transactions.
• Public Engagement: Regulatory agencies are focusing on improving online interactions with both licensees and the public. Enhanced mobile access and user-friendly digital interfaces are critical for meeting these goals.
Host Line Dempsey talks with Ronne Hines, regulatory consultant and former CLEAR president; Thomas Jackson, general manager of state regulatory with Tyler Technologies; and Michael Teeters, senior product manager with Tyler Technologies, who all contributed to the survey and provided their expert analysis. The discussion on the Regulation Matters: a CLEAR conversation podcast delves into the details of these findings, offering valuable perspectives on the progress and challenges faced by regulatory agencies in the digital age.
You can find more information and download the full report at this link: Survey Report: Perspectives on Online Engagement ( .
We also detail City Hall Selfie Day, an initiative created by Engaging Local Government Leaders (ELGL), which takes place on Thursday, August 15th. For more information, visit: www.elgl.org/cityhallselfie ( and for inspiration for your own selfie, you can see some examples by checking out @tylertechnologies on Instagram ( .
And you can listen to other episodes of the podcast at this link: www.tylertech.com/resources/podcast (
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date 2024-08-05 13:21:38
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Regulatory Tech Trends: Survey Findings with CLEAR and Tyler
The podcast episode discusses the findings of a survey conducted by CLEAR (Council on Lure Enforcement and Regulation) and Tyler Technologies, exploring the use and perception of digital technologies within regulatory agencies. The survey aimed to identify the progress made and challenges faced in enhancing online interactions with lenses and improving online engagement with the public.
The key findings include:
- 61% of respondents have an online user portal, but only 12% have a mobile-facing app.
- 60% of respondents are unsure about implementing AI in the next two years, but 33% have already started using AI.
- The majority of respondents (87%) are satisfied with the accuracy of information and 85% with data privacy.
The survey highlights the need for regulatory agencies to enhance user portals, facilitate broader and more efficient services, expand and simplify digital payment acceptance, and demystify AI, emphasizing its practical benefits.
The podcast also touches on the potential of AI in chatbots, virtual assistance, and other areas, and how it can improve user experience and reduce the need for human intervention.
Overall, the survey findings provide valuable insights into the current state of digital technology adoption within regulatory agencies and highlight the need for continued innovation and improvement to enhance stakeholder engagement and public safety.
