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source
date: 2024-07-27 15:00:24
duration: 00:04:27
author: UCyaN6mg5u8Cjy2ZI4ikWaug
3 Business Ideas Using AI for Customer Service
In this conversation, a Web 3 DeFi tech editor shares three business ideas that leverage AI for customer service. The first idea is to create a voice service for various industries, such as restaurants, HVAC companies, and dental reception, where AI-powered agents can answer phone calls and provide basic information or lead generation services. The second idea is to build an AI-powered agent for businesses, allowing them to automate initial sales calls and streamline the hiring process. The third idea is to create a platform where businesses can build their own AI-powered agents to handle customer inquiries and sales calls.
The speaker believes that every business will need an AI-powered agent in the future, just like every business needed a website in the past. They share a prototype they built for their own offshore recruiting business, which uses AI to answer phone calls and schedule initial sales calls with potential clients. The AI agent can even provide bespoke answers to customer inquiries, freeing up human salespeople to focus on more complex sales.
The speaker is excited about the potential of AI-powered customer service, citing the benefits of increased efficiency, cost savings, and improved customer experience. They also highlight the potential for AI-powered agents to handle multiple industries and businesses, from small mom-and-pop shops to large corporations. Overall, this conversation provides an interesting glimpse into the future of customer service and the potential applications of AI in this space.
